COVID-19 update: It’s all business as usual at Aceik

Aceik’s approach to the COVID-19 outbreak and how we will continue to support our clients, team, families and community throughout this difficult period.

Remote working is our norm

For many companies, remote working isn’t part of their normal practice. In the last few days, employers and HR departments are frantically exploring and launching flexible work options which have a level of complexity for traditional workplaces. It has provided a new level of chaos and complexity to their work processes and relationships.

Not for the Aceik team.

We have always offered our employees the option of flexible working. In fact, what many of our clients and community may not realise is that 95% of our work has traditionally been remote. Yes! Our engagements with RAA, Fitness Lifestyle Group, Fitness First, Goodlife Health Clubs, Village Theme Parks and Chisholm Institute (to name a few) have all been undertaken offsite.

What has changed for Aceik

The health and safety of the team is paramount and so to complement our flexible working culture, we’ve implemented a policy specifically addressing the changing COVID 19 situation. As of Friday 13 March 2020, all team members are working remotely. There is no international travel and domestic travel is only if completely unavoidable. In-person meetings and events are limited. Our phone system has been diverted and will continue to be answered.

Aceik has always offered online training for developers, marketers and clients. We have moved all of our in-person Sitecore public classes to online training for the foreseeable future. Aceik’s Virtual Classroom will be delivered via Google Hangouts and will feature the same live instructor interaction, the same materials and remote machine lab exercises as you would have in our face-to-face courses.

As always, Aceik documents as we work, and this process is unchanged. This means that if a member of our team becomes unwell, that another colleague can easily step in. It is vital to us that there is no interruption to our clients’ businesses and projects.

Tips for anyone new to remote working

We asked the team to share their top tip for remote working:

1. Continue with your regular morning routine just as if you had to commute to work and play music in the background (recommendation: Bossa Nova does the trick).

2. If you can have a separate space that is only used for work (for example, a study, spare bedroom etc) to commute to work, then it will help family to understand that you are at work and not home.

3. Make a checklist in the morning and use the Pomodoro Technique to execute. There are plenty of phone apps available to manage the technique, and act as a timer.

4. The number one rule for client work is keeping the progress updates going on whatever communication platform is used. So, if its Slack keep the updates streaming in because this builds and maintains trust between all parties.

  • Check in at the start of the day with your team and client.
  • Update them when you complete a task.
  • Update them when you’re blocked on a task.

5. Your new colleagues might now have fur and four legs. It is awesome working alongside the furbabies but when you have a call scheduled, ensure you’re in a quiet space. Not everyone understands how offensive the dogs find it that the pesky postman keeps coming back day after day (that guy just hasn’t learned!)

6. Get outdoors for a walk around lunch time.

7. Take short breaks like you would in an office. It’s just that this break might look like putting on a load of washing, hanging clothes, emptying the dishwasher or weeding. But always return to your laptop (and not the TV) once you’re done.

8. Set an alarm to get up, move around and take a few steps. It’s important to stretch and keep moving every hour. Getting the heart rate up every now and again keeps you alert, and some stretching will help prevent long term injury. You could even do a minute or two of core work like planks or push ups.

9. Staying connected as a team is super important. Start a Slack channel like we have called #coffee_buddies channel for random virtual coffee catch ups. And encourage staff to share ideas to help work and socialise like a dream! 

10. Prepare some witty one liners for when your kids add their own commentary or make an appearance during your video meetings. 

We’re committed to…

Nothing has changed for Aceik in terms of our commitment to our clients, team, suppliers or community. We continue to be committed to:

  • Respecting our client relationships and always exceeding expectations.
  • Paying our suppliers on time or ahead of time so there is no disruption to their business activities.
  • Remunerating our team members on time and recognising their continued outstanding work.
  • Doing our utmost for our community during this difficult time
  • Slowing the spread of COVID 19

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